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4 Answers

Is the ANR on my headset bad?

Asked by: 2221 views
Aviation Headsets

Its been a few years since I've flown and will begin flying helicopters regularly in the somewhat near future. I have a Lightspeed 15Xl with ANR (for fixed wing) that I just dusted off yesterday from the closet. When I put batteries in the ANR and turn it on I can hear sort of a scratch to it as I move around the wires. Even when I have the plugs dangling in the air (not touching anything) and move around the wires I can still hear this scratching. Kind of the noise you would expect if you were touching the ends of plug going to a guitar amp. I ask this because I'm in sort of a dilemma if I should keep this headset and "restore" it, or just find a ~$350 DC or something. The headset will require an adapter that I don't want to purchase just yet if the headset is relatively junk. I also don't have an airplane at my disposal to go and plug it in and see what it sounds like.

So basically, should an ANR headset have a scratching noise to it when sitting in your living room moving around the wires? If not are there any common trouble spots that I can pinpoin?

I think the headset has ~50 hours or so on it, but its 8+ years old at this point.

Thanks

 

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4 Answers

  1. Best Answer


    Lightspeed Aviation on Jan 21, 2013

    Rick,

    Your headset should not have those symptoms when working properly. Please contact us so that we may take care of you and your headset.

    Lightspeed Aviation Customer Service:

    Send an email to service@lightspeedaviation.com or call us Monday through Friday, 7:30 a.m. – 4:30 p.m., Pacific Time at 800.332.2421 (toll free) or 503.968.3113 (local).

    Thanks for being a Lightspeed customer.

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  2. Chris Carlson on Jan 21, 2013

    See post above, exactly why I own lightspeed

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  3. Jim F. on Jan 21, 2013

    Awesome customer service! Gotta love a company who doesn’t wait for the customer to contact them with an issue, they find and contact the customer. Definitely on the shortlist for when I get the money to buy an ANR.

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  4. Nick Landman on Jan 22, 2013

    Especially impressive for a company to be that responsive on a product that was purchased 8 years ago. I’m due for a new headset and this bumps them to the to of my list as well.

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