Welcome Guest. Sign in or Signup

1 Answers

FBO, airport, customer service, receptionist

Asked by: 3677 views , , , ,
General Aviation, Student Pilot

Upon entering the office of the FBO/Flight School-

What are your expectations from the receptionist?

What do you expect he/she to know?

I am new to the aviation world and work as a receptionist. This is like learning a new language and I'm eager to learn how to successfully fill this position and create an outstanding experience for anyone that I encounter.

I am open to all remarks and advice, I appreciate your time.

 

Thank you!

-Front Desk Gal

Ace Any FAA Written Test!
Actual FAA Questions / Free Lifetime Updates
The best explanations in the business
Fast, efficient study.
Pass Your Checkride With Confidence!
FAA Practical Test prep that reflects actual checkrides.
Any checkride: Airplane, Helicopter, Glider, etc.
Written and maintained by actual pilot examiners and master CFIs.
The World's Most Trusted eLogbook
Be Organized, Current, Professional, and Safe.
Highly customizable - for student pilots through pros.
Free Transition Service for users of other eLogs.
Our sincere thanks to pilots such as yourself who support AskACFI while helping themselves by using the awesome PC, Mac, iPhone/iPad, and Android aviation apps of our sponsors.

1 Answers

  1. Best Answer


    Tom Kelley on Aug 29, 2016

    Great to see that you are looking for help to do a good job; this reflects well upon your dedication, so I feel certain you will be successful in your job.

    As FBO receptionist, I think the main idea is to help pilots and passengers find their way in your local area. How to get a taxi or car service; best nearby restaurants and hotels, etc. Also, learn to listen carefully to what people want (fuel, hanger space, maintenance, ), and then help them connect with the people who can make these things happen. Think of yourself as the representative of these people, and take responsibility for making things happen to help them, whatever it takes. The customers will greatly appreciate this attitude.

    For the flight school, same kind of service, but you will probably get more questions about what training programs are available, and what are the procedures, to get started, etc. Often you will just need to put them in touch with the lead instructor.

    Good luck to you !

    +6 Votes Thumb up 6 Votes Thumb down 0 Votes


Answer Question

Our sincere thanks to all who contribute constructively to this forum in answering flight training questions. If you are a flight instructor or represent a flight school / FBO offering flight instruction, you are welcome to include links to your site and related contact information as it pertains to offering local flight instruction in a specific geographic area. Additionally, direct links to FAA and related official government sources of information are welcome. However we thank you for your understanding that links to other sites or text that may be construed as explicit or implicit advertising of other business, sites, or goods/services are not permitted even if such links nominally are relevant to the question asked.