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FBO, airport, customer service, receptionist

Asked by: 846 views , , , ,
General Aviation, Student Pilot

Upon entering the office of the FBO/Flight School-

What are your expectations from the receptionist?

What do you expect he/she to know?

I am new to the aviation world and work as a receptionist. This is like learning a new language and I'm eager to learn how to successfully fill this position and create an outstanding experience for anyone that I encounter.

I am open to all remarks and advice, I appreciate your time.


Thank you!

-Front Desk Gal

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1 Answers

  1. Best Answer

    Tom Kelley on Aug 29, 2016

    Great to see that you are looking for help to do a good job; this reflects well upon your dedication, so I feel certain you will be successful in your job.

    As FBO receptionist, I think the main idea is to help pilots and passengers find their way in your local area. How to get a taxi or car service; best nearby restaurants and hotels, etc. Also, learn to listen carefully to what people want (fuel, hanger space, maintenance, ), and then help them connect with the people who can make these things happen. Think of yourself as the representative of these people, and take responsibility for making things happen to help them, whatever it takes. The customers will greatly appreciate this attitude.

    For the flight school, same kind of service, but you will probably get more questions about what training programs are available, and what are the procedures, to get started, etc. Often you will just need to put them in touch with the lead instructor.

    Good luck to you !

    +6 Votes Thumb up 6 Votes Thumb down 0 Votes

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